SHIPPING POLICY
Last Updated: April 2026
INTRODUCTION
This Shipping Policy outlines the terms, conditions, and procedures for all
vehicle shipping and logistics services provided by KFash Logistics Services,
a division of KFash Group of Investments. Whether you are shipping a vehicle
domestically within the United States or internationally to one of our one
hundred plus destination countries, this policy governs the entire shipping
process from initial quote through final delivery.
By requesting a shipping quote, booking a shipment, or utilizing any of our
shipping services, you acknowledge that you have read, understood, and agree
to all terms and conditions outlined in this Shipping Policy. If you have
questions about any aspect of this policy, please contact our shipping team
at info@kfashglobal.com or call +1 (281) 91-KFASH (53274).
SHIPPING QUOTES AND PRICING
All shipping quotes provided by KFash Logistics are valid for thirty days from
the date of quote issuance. After thirty days, quotes must be re-requested as
prices may have changed due to fuel surcharges, distance adjustments, seasonal
rates, vehicle condition assessments, and market fluctuations. Quotes are
estimates based on the information you provide and are subject to adjustment
if actual vehicle condition, size, or specifications differ from quoted information.
Our pricing includes vehicle pickup from your specified location, professional
transportation and handling, comprehensive insurance coverage during transit,
customs clearance and documentation for international shipments, real-time GPS
tracking throughout transit, and door-to-door delivery to your destination.
Additional services such as expedited shipping, special handling requirements,
or delivery to remote locations may incur additional fees.
Fuel surcharges may apply based on current fuel prices and are subject to change.
We will notify you of any fuel surcharge adjustments before finalizing your
shipment. Taxes and government fees are additional and will be calculated based
on applicable regulations. International shipments may include customs duties,
import taxes, and government clearance fees which are the responsibility of the
recipient unless other arrangements are made in writing.
BOOKING AND CONFIRMATION
To book a shipment, you must complete our booking form with accurate and complete
information including vehicle make, model, year, condition, current location,
destination address, desired pickup date, and any special requirements. Incomplete
or inaccurate information may result in quote adjustments, delays, or service
complications. You are responsible for providing truthful and accurate vehicle
information.
Once your booking is confirmed, you will receive a booking confirmation email
containing your shipment details, pickup date and time window, destination
information, tracking number, insurance details, and total cost. Please review
this confirmation carefully and contact us immediately if any information is
incorrect. Changes to bookings must be made as soon as possible and may be subject
to fees depending on timing and availability.
Reservations require a deposit to secure your shipment. The deposit amount will
be specified in your quote and booking confirmation. The deposit is non-refundable
unless you cancel your shipment more than fourteen days before the scheduled
pickup date. Cancellations made less than fourteen days before pickup or after
pickup has occurred may result in forfeiture of the entire deposit or applicable
cancellation fees.
VEHICLE INSPECTION AND DOCUMENTATION
Before pickup, you are responsible for conducting a thorough inspection of your
vehicle and documenting its current condition. We recommend taking detailed
photographs from multiple angles showing the exterior, interior, undercarriage,
and any existing damage, dents, scratches, or mechanical issues. These photographs
serve as your baseline condition documentation.
Our shipping team will conduct an independent inspection upon pickup, documenting
the vehicle’s condition in detail using written notes and photographs. This
inspection protects both you and us by creating a clear record of the vehicle’s
condition at the time of pickup. You will receive copies of the inspection report.
If you disagree with the inspection findings, you must note your concerns in
writing at the time of pickup.
For international shipments, additional documentation may be required including
vehicle title or proof of ownership, bill of sale, import permits or licenses,
customs forms, and country-specific documentation. You are responsible for
obtaining and providing all required documentation before shipment. Missing or
incomplete documentation may result in customs delays or shipment rejection.
PICKUP PROCEDURES
Our team will contact you within forty-eight hours of your confirmed booking to
schedule a specific pickup time within your requested date range. Pickup typically
occurs within a one to two hour window. You must have the vehicle accessible at
the scheduled time with keys available. If the vehicle is not accessible or
unavailable at the scheduled pickup time, we reserve the right to charge a
rescheduling fee and reschedule the pickup for a later date.
The vehicle must be in operable condition for pickup unless prior arrangements
have been made. The vehicle must have sufficient fuel for loading and any short
distance necessary for loading. You must remove all personal items from the vehicle
before pickup. We are not responsible for any personal items left in the vehicle.
Any personal items discovered during transit will be discarded or returned to you
at your expense.
At pickup, our driver will verify the vehicle matches the information in your
booking, conduct the pre-pickup inspection, obtain your signature on the bill of
lading and shipping documents, provide you with copies of all documentation, and
explain tracking procedures and contact information. The bill of lading serves as
your receipt and proof of shipment. Keep this document for your records.
INSURANCE COVERAGE
All vehicles are automatically insured during transit through our comprehensive
shipping insurance. Our insurance covers loss or damage caused by accidents,
collisions, weather events, theft, vandalism, or other transit-related incidents.
Insurance coverage is effective from the moment the vehicle is loaded onto our
transport until delivery at the destination address.
Insurance does not cover pre-existing damage, mechanical failures, wear and tear,
or damage caused by hidden defects or poor vehicle condition. Insurance does not
cover loss of personal items left in the vehicle. Insurance does not cover damage
resulting from your failure to disclose known mechanical or structural issues.
Our insurance is primary coverage, but you may purchase additional coverage through
third-party providers if desired.
In the event of damage during transit, you must file a damage claim within thirty
days of delivery with photographic evidence and detailed description of the damage.
We will investigate the claim and process it according to insurance guidelines.
Damage claims are subject to insurance deductibles as specified in your shipping
agreement. Most claims are resolved within forty-five days of filing.
TRANSIT AND DELIVERY TIMEFRAMES
Domestic shipments within the continental United States typically take seven to
fourteen business days depending on distance, route, and weather conditions.
Shipments to Alaska and Hawaii may take additional time. International shipments
typically take fourteen to thirty days depending on destination country, customs
processing, and distance. Longer timeframes may be required for remote destinations
or countries with complex customs procedures.
Delivery dates provided are estimates based on typical transit times and are not
guaranteed. Factors beyond our control including severe weather, mechanical issues
with transport vehicles, customs delays, road closures, fuel shortages, and
government actions may cause delays. We maintain a ninety-nine point eight percent
on-time delivery rate, but cannot guarantee specific delivery dates.
If your shipment experiences unexpected delays beyond our control, we will notify
you as soon as possible. For delays caused by customs or government agencies, you
may be required to pay additional fees or wait for government resolution. We are
not liable for delays caused by factors outside our reasonable control.
REAL-TIME TRACKING
All shipments include real-time GPS tracking so you can monitor your vehicle’s
location throughout transit. You will receive a tracking number via email that
you can use to access our online tracking portal. The tracking portal provides
current location, estimated delivery date, and regular updates throughout the
shipping process.
You will also receive email and text notifications at key stages including vehicle
picked up and loaded, shipment departed origin facility, shipment in transit,
approaching destination, and delivery completed. Contact our customer service team
if you are not receiving notifications or if you have questions about your
tracking information.
GPS tracking is updated regularly but may have slight delays due to signal issues
or technology limitations. Tracking information is provided for your convenience
and general reference only. For critical time-sensitive situations, contact our
dispatch center directly for the most current information.
DELIVERY PROCEDURES
Upon arrival at the destination, our delivery team will contact you to schedule
a specific delivery time. Delivery typically occurs within a one to two hour
window. You must be present or have an authorized representative present at the
delivery address. If no one is available at the scheduled delivery time, we reserve
the right to charge a redelivery fee and reschedule delivery for another date.
The delivery address must be accessible for our transport vehicle including
sufficient clearance for the truck and proper road access. If the delivery address
is inaccessible or requires special equipment for unloading, additional fees may
apply. It is your responsibility to ensure the delivery address is accessible
before scheduling delivery.
Upon delivery, our team will conduct a post-delivery inspection of the vehicle,
comparing its condition to the pre-pickup inspection documentation. You will be
asked to inspect the vehicle and note any damage that may have occurred during
transit. You must sign the delivery receipt confirming receipt of the vehicle.
Any damage discovered after signing the delivery receipt may be more difficult
to claim on insurance.
INTERNATIONAL SHIPPING
International shipments are subject to additional regulations, customs procedures,
and documentation requirements. You are responsible for obtaining all necessary
import permits, licenses, and customs documentation required by the destination
country. Failure to provide required documentation may result in customs rejection
or significant delays.
Customs clearance is handled by our customs brokers and logistics partners.
Customs processing times vary by country and may take several days to several
weeks. You may be required to pay customs duties, import taxes, and government
fees. These costs are typically the responsibility of the recipient and are not
included in the shipping quote.
For international shipments, the vehicle title and all ownership documentation
must be in order. Some countries require specific documentation or may restrict
certain vehicle models or years. It is your responsibility to verify that your
vehicle meets the destination country’s import requirements before booking.
Insurance coverage and liability limitations may differ for international shipments
based on the destination country and applicable regulations. Review your shipping
agreement carefully for details on international coverage. Some countries require
additional insurance which may be available for an additional fee.
DAMAGE CLAIMS AND DISPUTES
If your vehicle arrives damaged, you must document the damage with detailed
photographs within twenty-four hours of delivery. Contact our customer service
team immediately to initiate a damage claim. Provide the tracking number,
photographs of the damage, and a detailed description of what occurred.
Damage claims must be filed within thirty days of delivery. Claims filed after
thirty days may be denied. We will investigate the claim and work with our
insurance carrier to assess responsibility and coverage. Most claims are resolved
within forty-five days of filing. You will be notified of the claim outcome and
any settlement or compensation.
If you dispute the claim outcome or believe the settlement is insufficient, you
may request a formal review. The review will be conducted by an independent
assessor. The independent assessment determination is binding and final. The cost
of independent assessment is typically shared between the parties based on the
outcome.
CANCELLATION AND REFUNDS
Cancellations made more than fourteen days before the scheduled pickup date will
result in a full refund of your deposit minus any administrative fees.
Cancellations made between seven and fourteen days before pickup will result in
a fifty percent refund of your deposit. Cancellations made less than seven days
before pickup or after pickup has occurred will result in forfeiture of your
entire deposit.
Once a vehicle is in transit, cancellation is not possible and your shipping
obligation is non-refundable. You remain responsible for the full shipping cost
and the vehicle will be delivered as scheduled unless you make alternative
arrangements with our team.
If we are unable to pick up your vehicle due to vehicle inaccessibility or your
failure to make the vehicle available, you are responsible for rescheduling fees
and any additional charges incurred. Repeated failures to make the vehicle
available may result in cancellation of your shipment and forfeiture of your
deposit.
SPECIAL HANDLING REQUESTS
Special handling requests including expedited shipping, white-glove delivery, or
indoor storage at destination are available for additional fees. Expedited shipping
may shorten transit time by several days depending on route and availability.
Expedited shipping typically costs twenty to fifty percent more than standard
shipping.
White-glove delivery includes careful unloading, placement in a garage or covered
location, and removal of transport equipment. This service is available for a
premium fee and must be requested at the time of booking.
Vehicle storage at the destination is available for additional daily fees if the
vehicle cannot be delivered immediately. Storage is available for up to fourteen
days at our standard storage rates. Extended storage beyond fourteen days may
require additional arrangements and fees.
All special requests must be documented in writing before shipment. We will do
our best to accommodate special requests, but cannot guarantee all requests can
be fulfilled depending on route and logistics.
VEHICLE CONDITION CHANGES
You are responsible for maintaining your vehicle in the condition documented at
pickup. If the vehicle develops mechanical problems or other issues between pickup
and delivery, you remain responsible for the full shipping cost. We are not
responsible for mechanical failures that occur after pickup.
If significant mechanical issues develop during transit that prevent safe operation
of the transport vehicle, we will notify you immediately. You may be responsible
for additional charges if the vehicle requires towing or special handling due to
mechanical failure.
PROHIBITED ITEMS AND VEHICLES
We do not ship vehicles with valuable personal items left inside. You must remove
all personal items before pickup. We are not responsible for any personal items
left in the vehicle and will not be held liable for loss or damage to personal
items.
We do not ship vehicles with hazardous materials, explosives, weapons, or illegal
items inside. Vehicles must not contain propane, gasoline, or other flammable
materials. Vehicles must be clean and free of hazardous waste. Any prohibited
items discovered during transit may result in service termination and forfeiture
of deposit without refund.
We reserve the right to refuse shipment of vehicles that are unsafe to transport
due to severe mechanical problems, structural damage, or other safety concerns.
In such cases, we will notify you immediately and refund your deposit.
CUSTOMER RESPONSIBILITIES
You are responsible for ensuring the vehicle title and ownership documentation
are accurate and valid. You are responsible for providing truthful and accurate
information about the vehicle’s condition, location, and destination. You are
responsible for ensuring the pickup and delivery addresses are correct and
accessible.
You are responsible for removing personal items from the vehicle before pickup.
You are responsible for maintaining comprehensive and collision insurance on the
vehicle unless you purchase additional coverage through us. You are responsible
for paying all applicable taxes, duties, and government fees for international
shipments unless other arrangements are made in writing.
You are responsible for reading and understanding all terms of this Shipping
Policy and your shipping agreement before booking. Questions about any terms
should be addressed before booking rather than after shipment.
LIABILITY LIMITATIONS
Our liability for any loss or damage is limited to the insurance coverage amount
or the actual cash value of the vehicle, whichever is less. We are not liable for
indirect, incidental, consequential, or punitive damages. We are not liable for
loss of use, loss of profit, or any damages beyond the vehicle value.
Our liability does not extend to personal items, cargo, or modifications added to
the vehicle after it leaves our facility. Our liability is limited to the scope
of services provided under this Shipping Policy and your shipping agreement.
CONTACT INFORMATION
For questions about shipping, to book a shipment, or to track your vehicle,
contact our shipping team at:
KFash Logistics Services
12791 Bissonnet Street
Houston, TX 77099
United States
Phone: +1 (281) 91-KFASH (53274)
Email: info@kfashglobal.com
Website: kfashglobal.com
Our shipping team is available Monday through Friday from 9:00 AM to 8:00 PM
Central Time and Saturday from 9:00 AM to 7:00 PM Central Time. For emergencies
outside business hours, call our emergency dispatch line at +1 (281) 91-KFASH
(53274).
POLICY UPDATES
KFash reserves the right to update this Shipping Policy at any time. Changes will
be effective upon posting to our website. Continued use of our shipping services
following posting of revised policy terms constitutes acceptance of the updated
policy. Check our website regularly for the most current shipping policy
information.
GOVERNING LAW
This Shipping Policy is governed by and construed in accordance with the laws of
the State of Texas and the United States, without regard to conflict of law
principles. Any disputes arising from this policy or our shipping services shall
be resolved through binding arbitration in Harris County, Texas.
ACKNOWLEDGMENT
By requesting a shipping quote or booking a shipment with KFash Logistics Services,
you acknowledge that you have read, understood, and agree to all terms and conditions
in this Shipping Policy. If you do not agree with any portion of this policy, do
not use our shipping services.
Thank you for choosing KFash Logistics Services. We are committed to safe,
reliable, and professional vehicle shipping worldwide.